Hoki777 Privacy Policy – Personal Data Protection for Malaysian Members

This Privacy Policy applies to all personal information collected by hoki777 through our platform at hoki777.pro, including all services, features, mobile applications (where applicable) and communications related to hoki777.

• "Personal Information" refers to any data that can be used to identify you directly or indirectly, including your name, address, phone number, email address, financial information and platform usage data.
• "Processing" refers to any operation performed on personal information, including collection, storage, use, disclosure or deletion.
• This policy applies to all registered hoki777 Members, unregistered website visitors, and individuals who contact us through any support channel.
• Your continued use of the hoki777 platform following any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Hoki777 collects various types of personal information depending on how you interact with our platform. Below are the main categories of data we collect:

• Identity Information: Full name, date of birth, MyKad or passport number (for the KYC process), gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address in Malaysia.
• Account Information: Username, hashed password (never stored as plain text), account settings and login history.
• Financial Information: Details of the payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others), deposit and withdrawal transaction history in Malaysian Ringgit (RM), and winnings records.
• Gaming Information: Betting history, games played, session duration, wins and losses, and gameplay patterns for responsible gambling purposes.
• Technical Information: IP address, browser type and version, device type, operating system, cookies, and platform usage data.
• Communications: Records of correspondence with the hoki777 support team via live chat, email, or WhatsApp.

We do not collect more information than is necessary for the stated purposes. If you choose not to provide certain information, it may affect our ability to deliver some services to you.

Hoki777 uses your personal information only for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your account, processing registration, verifying your identity, and ensuring secure login.
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost and ShopeePay, as well as managing your winnings withdrawals in Malaysian Ringgit (RM).
• Gaming Service Delivery: Gives you access to all games on hoki777, including live baccarat, blackjack, Malaysia Super League and EPL Sports Betting, lottery, and slots.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bot usage, and any activity that violates hoki777's terms.
• Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and providing appropriate support to members who may need it.
• Legal Compliance: Fulfilling obligations under Malaysian law, including the PDPA 2010 and financial compliance requirements.
• Service Communications: Sending win notifications, transaction alerts, account security updates, and important service-related information from hoki777.
• Platform Improvements: Analyzing usage data in aggregate (without identifying individuals) to improve the user experience and develop new features.

Hoki777 does not use your personal data for third-party marketing or to build commercial profiles sold to advertisers. Any marketing communications from hoki777 itself are only sent to members who have given their consent, and you may withdraw that consent at any time.

Hoki777 implements comprehensive technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

• 256-Bit SSL Encryption: All data transmitted between your device and hoki777's servers is encrypted using the highest industry-standard SSL/TLS protocols. This means that even if your communication is intercepted, the data cannot be read.
• Secure Password Storage: Your password is never stored as plain text on our servers. It undergoes a one-way cryptographic hashing process that cannot be reversed.
• Multi-Layered Access Controls: Access to member data within hoki777's internal systems is restricted to staff who require it to perform their duties, and all access is logged for audit purposes.
• 24/7 Security Monitoring: hoki777's security systems are monitored around the clock to detect any suspicious activity or attempted breaches.
• Regular Data Backups: Member data is regularly backed up to secure, isolated locations to ensure service continuity in the event of a technical incident.
• Retention Period: Active account data is retained for as long as your account remains active. Following account closure, data required for legal compliance is retained for the period prescribed by Malaysian law. Data that is no longer needed will be securely deleted.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. In the event of a data security incident affecting your personal information, hoki777 is committed to notifying you within the timeframe required by law and taking appropriate remedial action.

Hoki777 does not sell, rent or trade your personal information to any third party. However, there are specific situations where we need to share your data with selected parties, and we do so only for legitimate reasons:

• Payment Service Providers: To process deposits and withdrawals via local Malaysian payment gateways such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX. These providers receive only the minimum data required to process your transaction and are bound by strict data protection agreements.
• Game Software Provider: Minimum required game session data is shared with licensed game software providers solely to ensure proper game functionality. No personal identity information beyond the minimum necessary is disclosed.
• Regulatory Authority: Where we are required by law, court order, or regulatory directive to disclose certain information, hoki777 will comply with those requirements within the bounds of applicable law.
• Fraud Prevention: In cases involving serious fraud, money laundering, or security threats, hoki777 may share relevant information with the appropriate law enforcement agencies.
• Professional Advisors: Lawyers, accountants or consultants bound by professional confidentiality obligations may access the minimum data necessary in the context of legal or financial advisory services.

Every third party we share data with is required to protect that information to a standard equivalent to hoki777's own. We do not permit third parties to use our members' data for marketing or any other purpose outside the scope of our operational needs.

Hoki777 uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure proper security functionality. Below are the types of cookies we use:

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted to support@hoki777.pro and we will respond within 30 business days.
• Right to Rectification: If the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update many details directly in your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information. However, we may need to retain certain data to fulfil our legal obligations.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or contact us directly for internal resolution first.

To exercise any of the rights above, please contact the hoki777 Privacy Officer at support@hoki777.pro by stating the right you wish to exercise and the details required to verify your identity. We are committed to processing such requests promptly and within the timeframes set by law.

Hoki777 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

• The hoki777 registration process requires age verification, and we take reasonable steps to confirm that all users are 18 years of age or older.
• If we discover that personal information belonging to a minor has been collected inadvertently, we will promptly delete that information and close the relevant account.
• Parents or guardians who suspect their underage child has registered on hoki777 are urged to contact us immediately at support@hoki777.pro so that appropriate action can be taken.

The hoki777 platform may contain links to third-party websites or services in certain contexts, such as sports information or industry news. This Privacy Policy applies only to hoki777.pro and does not cover the privacy practices of those third-party sites.

• Hoki777 is not responsible for the content or privacy practices of any third-party websites you may access through links on our platform.
• We encourage you to read the Privacy Policy of every website you visit before providing them with any personal information.
• The presence of links to third-party sites on the hoki777 platform does not imply that we endorse or approve of the content, products, or services offered by those sites.

Hoki777 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.

• Any material amendments to this Privacy Policy will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect.
• The latest update date is always displayed at the top of this document for your reference.
• Your continued use of the hoki777 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
• If you disagree with the changes, you have the right to close your account and withdraw any eligible balance before they take effect by contacting support@hoki777.pro.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the hoki777 Privacy Officer through the following channels:

• Email: support@hoki777.pro (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24 hours a day, 7 days a week via the hoki777 platform
• WhatsApp: Via the hoki777 support number available within the platform
• The hoki777 support team operates in Malay and will respond to privacy inquiries within 2 to 5 business days. For more complex cases, response times may be slightly longer, but we will keep you updated on the status of your inquiry.

Last Updated: 1 July 2026. This Privacy Policy supersedes all previous versions.